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Returns/Replacement

Given the nature of the products offered on our website, we do not accept returns once an order is confirmed via email to your valid email address. However, we do offer replacements for products purchased through pramyagarbatti.com, provided the following terms and conditions are met:

  1. You may request a replacement for products within 15 days of delivery if any defects are found. The defective products will be replaced with new ones.
  2. Replacements are offered only for products purchased online through pramyagarbatti.com.

The following products are not eligible for return or replacement:

  • Products exhibiting physical damage to the box or the product itself.
  • Products returned without all original packaging and accessories, including the retail box, manuals, cables, and other items originally included at delivery.
  • Products lacking a valid, readable, and untampered serial number, including those with missing, damaged, altered, or unreadable serial numbers.
  • Products from which the EAN (International Article Number) has been removed from its original packaging.
  • Customized products made specifically for the customer.

Replacement Disclaimer: Any decision regarding the replacement of products sold by pramyagarbatti.com is at the sole discretion of PRAMY AGARBATTI. The decision of PRAMY AGARBATTI is final and binding. We reserve the right to withdraw the replacement guarantee at any time without prior notice.

Disclaimer: Due to continuous improvements in product quality, the actual item may occasionally differ from the illustration or specifications provided. We are not responsible for any omissions, typographical errors in descriptions, or prices.

Cancellation of Order: All products, services, and information on this website constitute an “invitation to offer.” We reserve the right to cancel any order without explanation if pramyagarbatti.com is unable to meet the order requirements, if the order does not comply with our policy, or for any other reason. We will notify the concerned person of any order cancellations within a reasonable time, and any applicable refunds will be processed accordingly.

Refund of Order: For delivered orders, a refund for the product value will be offered in cases of manufacturing defects, damage during transit, or incorrect products received, provided supporting documents are submitted. PRAMY AGARBATTI’s decision on refunds is final and binding. Charges incurred for shipping, packaging, cash on delivery, or bank fees are not eligible for refunds.

Cancellations by the Customer: If a cancellation request is received before the order is shipped, we will cancel the order and refund the full amount. Orders already shipped cannot be canceled, and you will need to refer to our return policy for such cases. No cancellations are allowed for customized products once production has started. The customer agrees not to dispute our decision and accepts it as binding regarding cancellations.

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